Involve all participants in the same way. Many people can communicate more easily with others to speak and write. Whenever possible, participants have the opportunity to communicate in ways that feel more comfortable and skilled. Over the phone, make use of web meeting technology that allows people to post questions or provide answers in writing. People in some cultures may be reluctant to discuss sensitiveor controversial issues out loud, especially when the hierarchy is important. In this case, you should use a web tool that allows the meeting of anonymity. Some, if because of culture and personality, may be reticent to speak. Make sure you go around the virtual table and encourage the contribution of each team member. Be thoughtful about how best to ask a question that makes it safe for everyone to respond. Examples: What do you see as the biggest advantage / disadvantage of this solution? If you could changeone thing about our proposal, what would it be?