Wide Teams field correspondent Keith Bennett interviews Harvey Losin, talking about outsourcing and the challenges that come with it; working with people in different time zones and cultures; and why knowing business is more valuable than any technical tool you can offer.
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Show Notes:
02:30 – Harvey’s background and information
- Harvey Losin managing partner of Ideowave Technology Corporation in Cebu, Philippines
- Company is set up on a partnership
- Freelance Web Developer
04:40 – Working with time zones
- People from different time zones have different tasks to do
05:22 – Communication issues
- Accents
07:00 – Assignments
- Graphic design
- Logo
- Layout changes
- Web development support
- Coding
- Graphic conversion
- Technical support
09:35 – Working with time zones
- Emergency meetings
- Provide two points of contact
11:00 – Tools
12:30 – Providers should adjust to their clients
13:15 – Outsourcing challenges
- Insufficient/incomplete instructions
- Filling in gaps
15:41 – How Harvey got his start
- Never stop learning
19:35 – Keep a balance of local and overseas clients
20:43 – Never be complacent with technology
25:40 – Studying business
- Reaching your clients better
- Understanding issues and problems and how you can solve them
27:25 – Dealing with clients from a different culture
- Budget/Haggling
- Western clients are more objective and know what they want
- Know psychology of all types of culture
- Good to know how to allocate resources
35:00 – Advice
- Don’t make technical things your primary tool
- Communicate and be able to talk business
About the Author: Avdi Grimm
Husband, father, software cultivator, and amateur community builder, Avdi has been leading and participating in dispersed software development teams since 2007. He works from home in Southern Pennsylvania, and loves the fact that working remotely enables him to spend more time with his wife and four children. Related Posts
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