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Podcast #35: Harvey Losin

Posted on June 6, 2012June 5, 2012

Wide Teams field correspondent Keith Bennett interviews Harvey Losin, talking about outsourcing and the challenges that come with it; working with people in different time zones and cultures; and why knowing business is more valuable than any technical tool you can offer.

http://media.wideteams.com/035-harvey-losin.mp3

Podcast: Play in new window | Download

Show Notes:

02:30 – Harvey’s background and information

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  • Harvey Losin managing partner of Ideowave Technology Corporation in Cebu, Philippines
  • Company is set up on a partnership
  • Freelance Web Developer

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04:40 – Working with time zones

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  • People from different time zones have different tasks to do

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05:22 – Communication issues

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  • Accents

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07:00 – Assignments

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  • Graphic design
  • Logo
  • Layout changes
  • Web development support
  • Coding
  • Graphic conversion
  • Technical support

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09:35 – Working with time zones

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  • Emergency meetings
  • Provide two points of contact

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11:00 – Tools

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  • GoToMeeting.com
  • TeamViewer.com

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12:30 – Providers should adjust to their clients

13:15 – Outsourcing challenges

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  • Insufficient/incomplete instructions
  • Filling in gaps

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15:41 – How Harvey got his start

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  • Never stop learning

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19:35 – Keep a balance of local and overseas clients

20:43 – Never be complacent with technology

25:40 – Studying business

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  • Reaching your clients better
  • Understanding issues and problems and how you can solve them

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27:25 – Dealing with clients from a different culture

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  • Budget/Haggling
  • Western clients are more objective and know what they want
  • Know psychology of all types of culture
  • Good to know how to allocate resources

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35:00 – Advice

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  • Don’t make technical things your primary tool
  • Communicate and be able to talk business

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