Wide Teams field correspondent Keith Bennett interviews Harvey Losin, talking about outsourcing and the challenges that come with it; working with people in different time zones and cultures; and why knowing business is more valuable than any technical tool you can offer.
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Show Notes:
02:30 – Harvey’s background and information
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- Harvey Losin managing partner of Ideowave Technology Corporation in Cebu, Philippines
- Company is set up on a partnership
- Freelance Web Developer
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04:40 – Working with time zones
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- People from different time zones have different tasks to do
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05:22 – Communication issues
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- Accents
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07:00 – Assignments
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- Graphic design
- Logo
- Layout changes
- Web development support
- Coding
- Graphic conversion
- Technical support
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09:35 – Working with time zones
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- Emergency meetings
- Provide two points of contact
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11:00 – Tools
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12:30 – Providers should adjust to their clients
13:15 – Outsourcing challenges
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- Insufficient/incomplete instructions
- Filling in gaps
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15:41 – How Harvey got his start
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- Never stop learning
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19:35 – Keep a balance of local and overseas clients
20:43 – Never be complacent with technology
25:40 – Studying business
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- Reaching your clients better
- Understanding issues and problems and how you can solve them
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27:25 – Dealing with clients from a different culture
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- Budget/Haggling
- Western clients are more objective and know what they want
- Know psychology of all types of culture
- Good to know how to allocate resources
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35:00 – Advice
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- Don’t make technical things your primary tool
- Communicate and be able to talk business
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